Last Updated: March 2026
1. Overview
At MJC Tech, we aim to ensure customer satisfaction while complying with UK consumer protection laws.
Business Address: 9 Taunton Road, London, England, SE12 8PQ
📞 07599 141290
📧 info@mjctech.co.uk
2. 14-Day Right to Cancel (UK Consumer Contracts Regulations)
Customers have the right to cancel their order within 14 days of receiving the goods.
To qualify:
Items must be returned within 14 days of cancellation.
Items must be unused and in original packaging.
All accessories, manuals, and seals must be intact.
3. Non-Returnable Items
For hygiene and security reasons, the following cannot be returned if opened or used:
Opened or activated mobile phones
Items with broken security seals
Software or digital products
Accessories such as earphones (if opened)
4. Faulty or Damaged Items
If your item is faulty or damaged:
Contact us within 48 hours of delivery
Provide photos or video evidence
We may offer repair, replacement, or refund in accordance with the Consumer Rights Act 2015
5. Refund Process
Refunds are processed within 5–10 business days after receiving and inspecting the returned item.
Refunds will be issued to the original payment method.
Original shipping fees may not be refundable unless the item is faulty.
6. Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
We recommend using a tracked and insured delivery service.
7. Warranty
Products may include manufacturer warranty where applicable.
Warranty does not cover accidental damage, liquid damage, misuse, or unauthorised repairs.
8. Fraud Prevention
MJC Tech reserves the right to refuse returns if:
The device has been tampered with
The IMEI number does not match our records
The item shows signs of misuse or damage
9. How to Start a Return
To initiate a return, please contact:
MJC Tech
9 Taunton Road, London, SE12 8PQ
📞 07599 141290
📧 info@mjctech.co.uk
Please include:
Order number
Reason for return
Photos (if applicable)
